Hi Hung Vu (Bill),
I have a bit of a reputation in the MICE industry (after some 20 plus years) for "telling it as I saw it" and my scores for your services reflected my experiences while working with you for the event organized in Hanoi in March 2015
Congratulations to your team on setting great service benchmarks, it is good to see a Travel Agent with such good standards, it means the staff were well trained, and most importantly, well-motivated by your training & guidance, well done.
I look forward to bringing more groups, as well as using the property for extensions in Hanoi when I sell Vietnam to clients as "THE" emerging Incentive destination in Asia.
Francisco Inez Joy Si Min